What methods of payment do you take?
We gladly accept MasterCard, Visa, Discover, American Express and Pay Pal.
How do I place an order?
There are several ways to place and order:
- You may place your order 24 hours a day, using our secure online shopping cart.
- You may call us between the hours of 9 AM and 5 PM Eastern Standard Time at 855.989.8600.
- You may also email us at firstname.lastname@example.org. Please do not include credit card information in your email. One of our customer service representatives will contact you by phone to complete your order.
All gift collections are shipped with the contents pictured and listed. However, items included in the collections are subject to availability. Should we find it necessary to make a substitution, we will notify you by email. Any substitution we make will be of equal or greater value.
$0.99 Flat-rate shipping applies only to packages being shipped within the Contiguous US.
How will my ordered be shipped?
We ship everything FedEx ground, and charges are calculated in real time upon checkout on the payment page. However, we may utilize UPS or USPS Priority Mail at our discretion. All orders are shipped Monday through Friday and at this time, we are only able to ship within the United States. All shipping charges are based on the destination of your package as well as shipping weight and dimensions.
When will my order be shipped?
All dog and cat gift baskets are assembled by hand and personalized for each order. In most instances, orders received before 12 PM EST are processed the same day and will be shipped within 72 hours. So if you place your order on Friday afternoon, it will be shipped out on Monday. Orders placed on weekends or holidays are shipped the next business day. Sorry, no weekend deliveries. This is our standard procedure and not a guarantee. Although we place a high priority on getting your order shipped as soon as possible, please note that we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping. During busy holidays, shipping times may be increased, but we will notify you if the shipping will be more than three (3) business days. If you have a special circumstance and need your order expedited, feel free to call 855-989-8600 and we will do our best to accommodate your request.
Our offices are closed on these holidays, and all orders placed on these days will be processed on the following business day.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve (open 9 AM to 1 PM)
- Christmas Day
Will you ship overnight?
Orders received before 12 PM Eastern Standard Time can be assembled and shipped for overnight delivery. Overnight shipping charges will apply.
Can you delay shipping on my order for a future date?
Yes, we will wait to assemble your order until the time you have specified for shipping. Orders held for delayed shipping will be packaged and shipped via our FedEx ground shipping method. If you have a specific date for arrival, just let us know in the comments section of the order form and we will do our best to have it arrive at that time.
Will you deliver to a PO box and a military base?
Yes, we will ship to both a PO box and a military base.
- FedEx is our preferred method of shipping. Other methods of shipping may be used at our discretion; therefore, please provide both physical address AND P.O. box information for all packages.
Will you provide package tracking information?
Yes, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.
Will you post holiday deadlines?
Yes, during the holiday seasons, we will post a suggested final date to place orders using various shipping methods. This information is provided by our carriers and is no way a “guarantee” that your package will arrive in time for that holiday. This is simply a courtesy we provide. To head off this possible disappointment, we strongly encourage you to place your orders earlier than the suggested final date.
Will you ship to hospitals and hotels?
We do NOT RECOMMEND you have a delivery sent to a hospital or hotel. These deliveries normally go to a general receiving department and then get routed to the recipient’s room, so we do not guarantee these deliveries. Sorry, no refunds will be given should you decide to ship to these types of locations. If you do decide to place your order with a hospital or hotel delivery address, we will assume you have taken all of this information into account and will ship your order per your request. Instead of a hospital delivery, we highly recommend that you ship to either a nearby family member if possible or to the patient’s home address.
Additional shipping information
We are bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier, that liability of the package no longer lies with Pet Posse Presents. We are therefore not liable for lost or stolen merchandise.
We will not refund or reship any package that has been marked as “Delivered” by the carrier even if the recipient claims non-receipt. It is possible that the package was left with neighbors, behind a bush, in the garage, between the doors, etc. We suggest that the recipient contact the delivering carrier to verify where the parcel was placed.
We have no control over a carrier’s decision if your location is considered “safe” to leave a package. If this happens, the carrier will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier’s directions on the notice for delivery of your package. If any package is returned to Pet Posse Presents for any reason, no refund will be issued.